Listings
Update or remove a listing
For organizations already in the directory. Correct details, claim a listing, respond to a review, or have the listing taken down. Removal is unconditional: no reason required, no conversation required.
- Removal requests
- Honoured without a reason
- Acknowledgement
- 3 business days
- Removal actioned
- 5 business days
Your unconditional right to removal
One email removes the listing
This is not a concession. A directory built on consent has to be one a listed organization can leave, and a right to leave that comes with friction attached is not a right. The only thing we ask for is confirmation that the request comes from someone authorised to make it, so that a competitor cannot remove your listing on your behalf.
To remove a listing, email listings@truetradepath.com from an address at your organization’s domain with the listing address and the words “remove this listing”. That is the whole process.
How to send a request
All listing requests are handled by email at listings@truetradepath.com. Use the subject line given for your request type below and include the details listed with it. A request that identifies the listing and the authorised sender is usually resolved in one exchange.
A web form is coming
What to send, by request type
Remove a listing
Withdraw the organization from the directory entirely. No reason is required and none will be asked for.
Include in your message
- The address of the listing page, or the organization name and city if you cannot find it.
- The words "remove this listing".
- Your name and role at the organization.
- A message sent from an email address at the organization's domain, or a phone number at which we can confirm your authority.
Response time
Acknowledged within 3 business days and actioned within 5 business days. Once removed, the listing is not reinstated unless the organization asks us to reinstate it.
Correct a listing
Fix details that are wrong or out of date: address, phone number, service area, trade categories, licence number, programs, costs or intake dates.
Include in your message
- The address of the listing page.
- Each field that is wrong, quoted as we currently publish it.
- The correct value for each field.
- A link to the page on your own site that carries the correct information, where one exists.
- Your name and role at the organization.
Response time
Acknowledged within 3 business days. Contact details and factual fields are corrected within 5 business days. Corrections that require re-verification against a public record are completed within 10 business days.
Claim a listing
Take control of a listing compiled from public records, complete verification, and become the point of contact for future changes.
Include in your message
- The address of the listing page.
- Your name, role and direct phone number.
- A message from an email address at the organization's domain.
- Your state licence number and issuing state, or your registration details where your trade is not licensed.
- Confirmation that every published detail is correct, or the corrections needed to make it so.
Response time
Acknowledged within 3 business days. Verification completed and the listing updated within 10 business days.
Dispute a review
Report a review you believe to be fraudulent, or publish a response to a review of your organization.
Include in your message
- The address of the listing page and the date of the review.
- Whether you are submitting a response for publication or reporting the review as fraudulent.
- For a fraud report, the specific evidence: why the described transaction could not have occurred, or the source you believe the review came from.
- For a response, the exact text you want published beneath the review.
Response time
Acknowledged within 3 business days. Responses published within 5 business days. Fraud reports investigated within 10 business days, with the outcome explained either way.
How we confirm you are authorised
The check exists to protect you, not to slow you down. Without it, a competitor could remove your listing or change your phone number. We accept any one of the following:
- A message sent from an email address at the organization’s own domain. This is the fastest route and is sufficient on its own.
- A brief call to the phone number already published for the organization, either published by us or on the organization’s own website.
- Where neither is available, a letter on organization stationery or a copy of a licence or registration document naming you.
Where the request is removal and the sender’s authority is genuinely unclear, we suspend the listing while we confirm it rather than leaving it published. If we are wrong about the authority, the cost of being wrong should fall on us, not on the organization.
We do not act on listing changes from marketing agencies, lead brokers or reputation-management firms without written authorisation from the organization itself.
What a correction cannot change
We correct facts. We do not edit the record to improve how an organization appears.
- User reviews. An organization can never edit, hide or delete a review of it. You may publish a response, and we will remove a review we determine to be fraudulent. We will not remove a genuine negative review at any price or on any relationship.
- Public record facts. Where a state register shows a licence as expired or suspended, we publish what the register shows. If the register is wrong, have the issuing authority correct it and we will re-verify against the corrected record.
- Verification wording. The status marks are fixed. We will not relabel a listing as certified, approved or recommended, because we do not certify, approve or recommend anyone.
- Ranking position. Verification may move a listing up. Nothing else you can send us will, and nothing you can pay us will.
The reasoning behind each of these is set out on the trust and methodology page.
Common questions
Do I have to explain why I want to be removed?
Will you keep my details after removal?
Can I be relisted later?
How was my business listed if I never submitted it?
Can I have a negative review taken down?
Someone at my company approved a listing I disagree with. What now?
Related pages
Listing update and removal policy last updated September 2026. Response times are stated in business days and exclude U.S. federal holidays.